FAQs

We completely get it, we change our minds too! Of course you can cancel your order.

If we haven't shipped your order yet, we will refund you straight away.

Otherwise if your order has already been shipped, we will try to have it returned to us but in some cases it might be too late and the courier is going to deliver your order.

You can still cancel your order by returning the package back to us, we refund you once we have received your returning package. For more details, checkout our Return page > Returns

Absolutely, we are here to help. Give us a call on 09 283 7450 or send us a message and we do our best to answer your questions.

No, you can checkout as a guest with your email address.

Within a minute of completing your checkout, you should receive an order confirmation email.

Please check your spam folder first and then the spelling of your email address.

Let us know if you still haven't received the email, we will search on our site and get it sorted quickly.

It really depends on the product. We always try to keep up a steady supply, but sometimes manufactures or distributors are also out of stock. Most products we restock frequently, but there are some products we only get 3-4 times a year so it's best if you contact us for an ETA.

To be honest, the fastest and most secure way is to order through the website.

You're more than welcome to call us, but we have no facilities to take payments over the phone and your order will be manually entered at the end of the day.

We do offer some discounts through our rewards program.

Otherwise, we believe in fair pricing that works for everyone. We never markup a product just so that we can put it on sale. That said, there are some great bargains in the clearance section. You might find something that's heavily discounted.

We currently only ship within New Zealand.

As a local business based in Auckland our focus is to serve the New Zealand market - that's where we can make a difference and add value like fast shipping and act on local demand.

From our side we will ship your order the same day (before 4pm Mon-Fri, excl. public holidays) from our Auckland warehouse.

For the courier, in most cases (90-95% of shipping to urban or business addresses) your order is delivered within a couple of business days. But since shipping is outside of our control we can not guarantee a fixed delivery day.

All orders above $100 qualify for free urban shipping or discounted rural shipping. For more details, check out our Shipping & Delivery page.

We use NZ Post or New Zealand Couriers.

Once your order is dispatched you will automatically receive an email with the tracking details. It might take a couple of hours before you see the first tracking update, but once your package is collected by the courier you will see regular tracking updates.

We offer a 30-days return policy. Even if you simply change your mind or don't like a product, because we know shopping online can be hard. For more details, checkout our Return page > Returns

We process refunds on the same day we receive your return.
Keep in mind to contact us first before you return an item. For more details, checkout our Return page > Returns

For "Change of Mind" returns we do not cover return shipping & the original postage fee is none refundable. For more details, checkout our Return page > Returns

We do not store credit card details nor have access to your credit card information.

Your payment information is processed securely by either ShopPay, PayPal, Afterpay.

No, you can pay for an order via PayPal using your credit/debit card. No PayPal account is required.