Shipping / Delivery / Collection
Shipping Cost :
We offer Flat Rate fees for shipping within New Zealand.
- $3.99 to any Urban address
- $5.99 to any Rural address
- Get FREE SHIPPING on all orders over $85
Order Dispatch :
We will dispatch your order on the same day via CourierPost Overnight, provided that we receive your order/payment before 4:00PM Monday to Friday. All orders placed on Saturday, Sunday, Regional/National Holiday will be dispatched the very next business day. Tracking details are automatically emailed when your order is ready to be dispatched. Once your order is on the way, you will receive tracking updates at certain stages.
Delivery times :
We use CourierPost Overnight with a delivery target of the next working day to NZ Urban Addresses or PO Box. Delivery times on our website are estimates only and not guaranteed delivery times. Also Rural Delivery (RD) can add a couple days.
For orders over the value of $75 we will upgrade your delivery to Signature Required at no extra charge, for complete piece of mind.
If you were unavailable to sign for an item when the courier driver called, or if the item does not require a signature and a safe place could not be found to leave it, then the courier driver will leave a ‘Card to Call’ at the delivery address. Please visit the CourierPost website or call 0800 268 743 to arrange redelivery of your item.
Collection of your order :
You can collect your order from our showroom, Mon-Fri 9:30am-4:30pm.
Unit J - 5 Miro Place | Albany | Auckland 0632 | New Zealand
We do everything we can to send your products as secure as possible. All orders are packaged in sturdy cardboard boxes, filled with paper or bubble wrap. This will keep your ordered items safe during shipment.
Should your product end up being damaged during shipment, follow the procedure here and we will send you a replacement.
Shipping method :
During checkout you will be offered various shipping methods. Some options like Evening or Saturday Delivery and Rural Delivery are not always available for every address.
Please check your address first if the chosen option is available.
- Non-Signature Overnight Delivery
Tracked next working day delivery - if you're not home the driver will try to leave package at a safe place.
- Signature Required Overnight Delivery
For peace of mind, someone at your address must sign for the item - otherwise a 'Card to Call' will be left. Tracked next working day delivery.
- Rural Delivery
Please check if your supplied address is correct - otherwise RD deliveries might be delayed or returned.
- NEW Overnight Evening Delivery
Tracked next working day delivery between 6:00pm to 8:30pm (only Akl, Wlgt, ChCh Metro area, pls check address).
- NEW Saturday Delivery
Order on Friday before 4:00pm and have your order shipped overnight with targeted delivery by 12 midday Saturday. Not for rural, pls check address.