Skip to content
Same Day Dispatch* (4PM Mon-Fri) | Fast Shipping | NZ based Stock & Customer Service
Same Day Dispatch* | Fast Shipping | NZ based Stock

Shipping / Delivery / Collection Policy

Shipping Cost :

Urban shipping starts from $5.95 and orders above $100 ship for FREE to any URBAN Address Nationwide.

Rural shipping starts from $9.95 and orders above $100 are discounted by $5.95

All packages are Tracked and Signature Required is available for an additional $0.50

TIP: In some cases, shipping to your workplace at a CBD address might be discounted, or signature required is available at no extra cost.

Auckland Metro Urban Address (Orewa to Pukekohe, excludes Waiheke Island):

$5.95 Courier Delivery - Authority to Leave
$5.95 Courier Delivery - Signature Required

North Island Urban Address:

$5.95 Courier Delivery - Authority to Leave
$6.45 Courier Delivery - Signature Required

    South Island Urban Address:

    $6.45 Courier Delivery - Authority to Leave
    $6.95 Courier Delivery - Signature Required

    Rural Address (New Zealand wide):

    $9.95 Courier Delivery - Authority to Leave
    $10.95 Courier Delivery - Signature Required

    Orders above $100:

    $0.00 Urban Courier Delivery - Authority to Leave
    $0.00 Urban Courier Delivery - Signature Required
    $3.99 Rural (non-urban) Courier Delivery - Authority to Leave
    $4.99 Rural (non-urban) Courier Delivery - Signature Required

    Order Dispatch :

    • All orders are dispatched from our Auckland Warehouse.
    • We aim to dispatch your order the same day via NZ Post Courier or New Zealand Couriers (orders must be received & paid before 4PM).
    • Orders placed on a Saturday, Sunday, or Regional/National Holiday will be dispatched the next business day.
    • Tracking details are automatically emailed once your order has been dispatched.

      Shipping times :

      • Shipping to most Urban Addresses, PO Boxes, or ParcelPod takes on average 1-3 business days. You can check the below links on how the courier network is tracking in your region:
        NZ Post - Network status indicator by Region
        New Zealand Couriers - Network Status
      • Delivery times are estimates only and not guaranteed.
      • Rural Delivery (RD addresses) can add a couple of business days. Please select the Rural shipping option during checkout for the quickest delivery.

      Shipping method :

      During checkout, you will be offered various shipping methods.

      • Authority to Leave - Courier Delivery
        Tracked service with a delivery target of 1-3 business days. No Signature is required, the driver will leave your parcel in a safe place, but any damage or stolen items after delivery is your Risk. Your parcel is still covered if the Courier damages or loses it. For stolen items after completed delivery, we will help with the courier investigation, but it's unlikely they will accept a claim.
      • Signature Required - Courier Delivery
        Someone at your address must sign for the parcel. Otherwise, your parcel is returned to the local depot and you have the option to have it re-delivered or re-directed to another address (within 50km). This is a tracked service with a delivery target of 1-3 business days.
        Please keep in Mind: In case if you have given an "Authority to Leave (ATL)" to NZ Post or NZ Couriers - the driver will sign on your behalf and leave the parcel in a safe place.
      • Rural (non-urban) Delivery
        Tracked service with a delivery target of 1-4 business days. Please use the address suggestion during checkout. For most rural (non-urban) addresses you will be offered a couple of rural shipping options, but if your address is very new or doesn't match the NZ Post database you might be given multiple shipping options. Please choose one of the rural shipping options. Otherwise, your delivery might be delayed or returned.

      Packaging :

      We do everything we can to send your products as secure as possible.

      • All orders are packaged in cardboard wrap or cardboard boxes.
      • For void fill, we use food-grade plain newsprint paper or biodegradable pop cornstarch.
      • We try to avoid using plastic packaging as much as we can (eg. bubble wrap), but some manufacturers might use some plastic wrapping or product packaging. Feel free to contact us and we will check.
      • Our courier bags are compostable, they are made from corn starch, PLA and PBAT. A natural alternative to traditional plastic-based courier bags.
        For more information please visit or
      • Should your product end up being damaged during shipment, follow the procedure here and we will send you a replacement.

      Click & Collect :

      Don't want to wait for the courier? Shop online and collect your order from our Auckland Warehouse (add everything you like to your cart and during checkout select "Pick up").

      Orders are usually ready within an hour during business days (Mon-Fri 9am-5pm & Sat 10am-4pm). We will email once your order is packed, and details about where and when to collect will be included.

      When paying by bank deposit, your order is packed once payment has been received. Transfers from ASB usually show straight away, but from other banks, it might take a day before your order is ready (we let you know once payment is received).

      Pay in cash or by debit/credit card when you collect your order. Please let us know so that we can get your order ready within the next hour. You can pay via VISA, Mastercard, American Express, Google Pay or Apple Pay.
      Unfortunately, we can not process New Zealand EFTPOS cards for now.

      Collection of your order :

      • You can collect your order from our Auckland Warehouse (Mo-Fr 9am-5pm & Sat 10am-4pm).
        We are closed on Public Holidays.
      • 5j Miro Place (Unit J) | Albany | Auckland 0632 | New Zealand