Refund policy
We know that shopping online can sometimes be tricky. Whether you've simply changed your mind or something isn’t quite right, we’ll always do our best to make it right.
To keep things fair for everyone and ensure we can continue offering great products, we just have a few common-sense guidelines.
Change of Mind Returns
You are more than welcome to return products within 60 days of delivery if you decide they aren't right for you (10-day returns on all clearance items). Because we need to be able to resell the item to another wet shaving enthusiast, we just ask that the following conditions are met:
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The Condition: Products must be unopened, unused, and in the same condition you received them. This includes all manufacturer packaging, seals, labels and accessories.
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Shipping Costs: For change of mind returns, the cost of returning the item is the customer’s responsibility. Original shipping charges are also non-refundable.
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Free Shipping Adjustments: If your original order qualified for free shipping, but returning an item reduces the remaining order value below the free shipping threshold, we’ll simply deduct the original shipping cost from your refund.
Received a Damaged or Incorrect Item?
We take great pride in packing your orders safely, but sometimes accidents happen in transit or we make a packing mistake. We are so sorry if this happens! Please let us know immediately. We will arrange and pay for the return shipping. As soon as the return is confirmed, we’ll happily send a replacement or provide a full refund, whichever you prefer.
Product Doesn't Match the Description?
While we strive to be as accurate as possible, manufacturers occasionally update their packaging, formulas, or ingredients without notifying us. If the product you’ve received doesn’t match the description on our website, please let us know. We will gladly take it back at our cost and issue a full refund or exchange.
How to Return a Product
- Request a Return: Please complete the Return Request Form, or email us at shop@fineshave.co.nz so we can authorize the return and know to expect your package.
- Pack Safely: For "change of mind" returns, please ensure the item is securely packaged inside a shipping box. If the product or its original manufacturer packaging arrives damaged, we unfortunately won't be able to accept the return.
- Send It Back: We highly recommend using a tracked, signature-required shipping method. We cannot be responsible for "change of mind" returns that are lost or damaged in transit.
Our Return Address:
FineShave Limited
5j Miro Place
Albany
Auckland 0632
New Zealand
Refund Processing
Once your return arrives, we’ll inspect it and process your refund as quickly as possible. Refunds are issued back to your original payment method, such as the credit card or payment service used when placing your order.
Need Help?
Not sure whether your item qualifies for a return? Give us a call or send us a message. We’d much rather answer a quick question now than have you worry about it.
📞 09 414 1040
✉️ shop@fineshave.co.nz
We are available Mon-Fri 9am-5pm & Sat 10am-4pm (Excluding Public Holidays).
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept "change of mind" returns for goods (such as clearance items, gifts, gift cards, items where a product seal has been broken due to hygienic reasons).
Please get in touch if you have questions or concerns about your specific item.
Return/Refund Policy & Consumer Guarantees
We are fully committed to protect your rights under the New Zealand Consumer Guarantees Act (CGA) and Fair Trading Act. Our Return Policy applies to all goods or services bought for personal or household use. If you are acquiring goods for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods.
