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Our 60-Day Return Promise

We know that shopping online can sometimes be tricky. Whether you've simply changed your mind or something isn’t quite right, we’ll always do our best to make it right.

To keep things fair for everyone and ensure we can continue offering great products, we just have a few common-sense guidelines.

Change of Mind Returns

You are more than welcome to return products within 60 days of delivery if you decide they aren't right for you (10-day returns on all clearance items). Because we need to be able to resell the item to another wet shaving enthusiast, we just ask that the following conditions are met:

  • The Condition: Products must be unopened, unused, and in the same condition you received them. This includes all manufacturer packaging, seals, labels and accessories.

  • Shipping Costs: For change of mind returns, the cost of returning the item is the customer’s responsibility. Original shipping charges are also non-refundable.

  • Free Shipping Adjustments: If your original order qualified for free shipping, but returning an item reduces the remaining order value below the free shipping threshold, we’ll simply deduct the original shipping cost from your refund.

Received a Damaged or Incorrect Item?

We take great pride in packing your orders safely, but sometimes accidents happen in transit or we make a packing mistake. We are so sorry if this happens! Please let us know immediately. We will arrange and pay for the return shipping. As soon as the return is confirmed, we’ll happily send a replacement or provide a full refund, whichever you prefer.

Product Doesn't Match the Description?

While we strive to be as accurate as possible, manufacturers occasionally update their packaging, formulas, or ingredients without notifying us. If the product you’ve received doesn’t match the description on our website, please let us know. We will gladly take it back at our cost and issue a full refund or exchange.

How to Return a Product

  1. Request a Return: Please complete the Return Request Form below, or email us at shop@fineshave.co.nz so we can authorize the return and know to expect your package.
  2. Pack Safely: For "change of mind" returns, please ensure the item is securely packaged inside a shipping box. If the product or its original manufacturer packaging arrives damaged, we unfortunately won't be able to accept the return.
  3. Send It Back: We highly recommend using a tracked, signature-required shipping method. We cannot be responsible for "change of mind" returns that are lost or damaged in transit.

Our Return Address:

FineShave Limited
5j Miro Place
Albany
Auckland 0632
New Zealand

Refund Processing

Once your return arrives, we’ll inspect it and process your refund as quickly as possible. Refunds are issued back to your original payment method, such as the credit card or payment service used when placing your order.

Need Help?

Not sure whether your item qualifies for a return? Give us a call or send us a message. We’d much rather answer a quick question now than have you worry about it.

📞  09 414 1040
✉️  shop@fineshave.co.nz

We are available Mon-Fri 9am-5pm & Sat 10am-4pm (Excluding Public Holidays).

Return FAQs

Can I return an item if I change my mind?

Yes. You’re welcome to return eligible products within 60 days of delivery, provided they are unopened, unused and returned in their original condition, including the manufacturer’s packaging.

Can I return an opened product?

For hygiene reasons, we generally can’t accept returns of products that have been opened or used.

If you’ve received a faulty product or believe it isn’t as described, please get in touch. We’ll always do our best to find a fair solution.

What if I received the wrong item?

We’re very sorry if that happens.

Simply contact us as soon as possible and we’ll arrange the return at our cost. We’ll then send the correct item or provide a full refund if you prefer.

What if my order arrived damaged?

Please let us know as soon as you can and, if possible, include a few photos of the damage.

We’ll arrange the return (if required) and work quickly to replace the item or provide a refund.

What if the product doesn’t match your website?

While we work hard to keep our product information up to date, manufacturers occasionally change packaging, ingredients or specifications.

If the product you’ve received doesn’t match the description on our website, please contact us. We’ll arrange the return at our cost and make things right.

Who pays for return shipping?

For change of mind returns, return shipping is the customer’s responsibility.

If we’ve sent the wrong item, the product arrived damaged, or it isn’t as described, we’ll cover the return shipping costs.

When will I receive my refund?

Once we’ve received and inspected your return, we’ll process your refund as quickly as possible.

Refunds are issued back to your original payment method.

Can I exchange a product instead of receiving a refund?

Absolutely.

If you’d prefer an exchange and we have the item in stock, we’re happy to organise that instead of a refund.

What if my order qualified for free shipping?

For "Change of Mind" Returns, if returning an item reduces the remaining order value below our free shipping threshold, we’ll simply deduct the original shipping cost from your refund.

What if my return parcel is lost?

For change of mind returns, we recommend using a tracked shipping service.

Unfortunately, we can’t be responsible for return parcels that are lost or damaged in transit before they reach us.

Can I return a gift?

Yes. If you’ve received a FineShave product as a gift and would like to arrange a return or exchange, please get in touch. We’ll do our best to help.

Can I return or refund a FineShave eGift Card?

Because eGift Cards are delivered electronically and can be used immediately, they usually aren’t eligible for change of mind returns or cash refunds.

Can I change my mind after buying an eGift Card?

If you’ve made an error when purchasing your gift card, please contact us straight away. If it hasn’t been redeemed, we may be able to assist.

I’m not sure if my item qualifies for a return. What should I do?

Simply get in touch.

We’ll happily answer your questions before you send anything back. In most cases, a quick email or phone call is all it takes to point you in the right direction.
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