We offer a "No questions asked 14-days return Policy". For a product to be returned it must be unused & sealed/unopened, with packaging in original condition (in general goods must be in a resalable condition unless faulty or otherwise defective).
Change of Mind :
If you change your mind, or realize you have purchased the incorrect item, you can enjoy the peace of mind that you can return your purchase for a refund. Please keep in mind goods must be unused & sealed/unopened, with packaging in original condition - please keep the manufacture packing until you're satisfied with the goods. We do not refund the original shipping fee with a change of mind return.
Wrong or damaged item delivered :
We apologize if you have received a damaged or wrong product. We take great care when packing your items to avoid any damage during transport. Please let us know right away and we will arrange for the item to be returned to us and a replacement to be sent out to you. If you prefer we can also refund you the original purchase price once we have received the item back.
Please do not throw away the parcel or protective packaging in which the product came, we will organise the return of the product at our cost.
How to return a Product :
Please complete our below "Request a Return Form" and we will provide instructions on the return process. Refunds will be credited against your original method of payment, eg to the credit card you used to make the purchase.
We will endeavour to send you a replacement/refund as soon as possible - after we have received the returned product.
Return Policy & Consumer Guarantees :
We are fully committed to protect your rights under the New Zealand Consumer Guarantees Act (CGA) and Fair Trading Act. Not only is our Return Policy based on these two statutory laws but as a business we go above and beyond the expectation of these two statutory laws. This applies to all goods or services bought for personal or household use.
If you are acquiring goods for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods.