Returns

You are welcome to return any Unopened & Unused products within 30 days of delivery. In general, goods must be returned in their original purchase condition including all product parts and the manufacturer's packaging in original condition.

Please note, we do not cover return shipping & the original postage fee is none refundable for change of mind returns. If your initial order has qualified for free shipping and your change of mind return brings the order value under the free shipping threshold, we may deduct the amount of what the initial shipping cost would have been from your refund.

We apologise if you have received a damaged or wrong product. We take great care when packing your items to avoid any damage during transport. Please let us know right away and we will arrange for the item to be returned to us at our cost. We will send out a replacement as soon as possible. Or if you prefer we can also refund the product once we have received the item back.

While we try to be as accurat as possible, sometimes we do make mistakes, or manufactures change product details (eg ingredients). If you are concerned about a product you have received, please let us know as soon as possible. We're more than happy to take back any product that isn't as described as on our website. We will organise the return of the product at our cost.

Please complete our "Return Request form" below or send us an email at  shop@fineshave.co.nz and we will get in touch as soon as possible (Mon-Fri 9am-5pm).

Our return address is :
FineShave Limited, 5j Miro Place, Albany, Auckland 0632, New Zealand

Returned "change of mind" products that arrive in a damaged condition, including damage to their manufacturer's packaging, may not be accepted for return. Please take care to package the item safely.

We are not responsible for "change of mind" return packages that may be lost or damaged in transit. It is recommended that you choose a shipping method with tracking & signature required delivery.

We will process your refund once we have received the returned product. Refunds will be credited to your original payment method, such as the credit card used for the purchase.